Alcméon has already been chosen by more than
The most advanced business messaging platform for leading brands and retailers
Alcméon is a powerful SaaS messaging hub which will transform your Messenger, WhatsApp, WeChat or Apple Messages accounts into new customer service and sales channels !
What clients say
We were the first major European Post to offer a hybrid service, human + bots, on Facebook and Twitter. The speed of adoption surprised us: at the end of 2019, we already reached 92% of private conversations started with the bot! Customers want the best of automation and human answering.
Samantha de Freitas
In only 2 days, we received more than 6000 questions via messaging. The vast majority of these messages were related to 4 or 5 frequent topics. Alcméon helped us to conceive and to connect a service bot in less than 4 days. The bot was immediately operational, with a FAQ section, informations regarding the measures implemented in our stores to handle the crisis, and a seamless handover to our advisors.
Alcméon provides an easy to use but highly technological tool enabling us to answer customers on social media with the best of chatbot and human workforce.
Before implementing Alcméon, our teams were struggling to filter and answer the increasing number of messages coming from all the different social medias and messaging apps. Now we are able to streamline and process all these interactions in a single platform.
Alcméon is our messaging innovation partner since 2013. Its messaging hub helps us answer efficiently our customers and add new layers of conversational self-care on Twitter, Facebook, Messenger, WhatsApp and now Apple Messages !
Leading brands & retailers
Business accounts connected
Customer Messages received each month
Upstream and downstream integrations to simplify the customer journey
Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Messages, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. Alcméon's back office has been designed to be easily connected to our clients information systems and CRMs : Salesforce, Oracle, Zendesk, Efficy...Learn More ➔
Alcméon, white glove service for leading brands and retailers
Alcméon’s promise : maintain real time connexions with your social messaging accounts 24/7, and provide a dedicated, value added Customer Success service.
Dedicated customer success manager, on-line and off-line training, office hours, clients only events... Learn more about Alcméon's amazing level of service.Learn More ➔
Awards & Partnerships
Alcméon is a world class recognized pioneer in conversational commerce
Business messaging is booming, it's time to move on !
Request a demo or start a conversation with one of our messaging experts now !Contact us