Customers want interaction with brands to be as easy as messaging friends

With Alcméon’s cloud technology, use Facebook Messenger, Messages for iOS or WhatsApp as a new powerful customer service, messaging marketing or conversational commerce channel.

Alcméon has already been chosen by more than
30 international leading brands and retailers

Alcméon in a nutshell

The most advanced business messaging platform for leading brands and retailers

Alcméon is a powerful SaaS messaging hub wich will transform your Messenger, WhatsApp, WeChat or Apple Business Chat accounts into new service and sales channels !

Reduce your response time from hours to just a few minutes ! Always on, no waiting and no stress for the customer, scalable and cheaper for businesses : Messaging is the new obvious frontline channel for customer service. Alcméon allows you to streamline all your public and private social messaging requests and to boost response speed using a seamless combination of automation and human processing.

Set up an incredibly high performance new marketing channel, used intensively by billions of consumers, with a 80%+ open rates and double digit CTRs. With Alcméon use messaging to send customers value added content, invitations, tips, coupons etc. .

Divide by 10 the number of steps to buy your products or services ! With Alcméon, it’s super easy to create and update a Messenger or Apple Business Chat conversational store, or to drive directly and quickly the consumer to the right screen of your e-commerce website.

What clients say

Marie-Hélène Albertini

Orange

We use Alcméon to interact quickly and to process as many posts as we can, efficiently and with a limited number of advisors... always keeping a human touch when we dialog with our customers !

Thomas Rudelle

Carrefour

Alcméon provides an easy to use but highly technological tool enabling us to answer customers on social media with the best of chatbot and human workforce.

Archibald Charlet

Dior

Before implementing Alcméon, our teams were struggling to filter and answer the increasing number of messages coming from all the different social medias and messaging apps. Now we are able to streamline and process all these interactions in a single platform.

Evelyne PAPON

Oui sncf

Alcméon is our messaging innovation partner since 2013. Its messaging hub helps us answer efficiently our customers and add new layers of conversational self-care on Twitter, Facebook, Messenger, WhatsAPP and now Messages for iOS !

24

Languages

30

Leading brands & retailers

250

Business accounts connected

1,000,000

Customer Messages processed each month

The business messaging hub for large businesses

Upstream and downstream integrations to simplify the customer journey

Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. Alcméon's back office has been designed to be easily connected to our clients information systems and CRMs : Salesforce, Oracle, Zendesk, Efficy ...

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Customer success management

Alcméon, white glove service for leading brands and retailers

Alcméon’s promise : maintain real time connexions with your social messaging accounts 24/7, and provide a dedicated, value added Customer Success service.

Dedicated customer success manager, on-line and off-line training, office hours, clients only events ... Learn more about Alcméon's amazing level of service.

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