Orange France launches its first Twitter DM Automatic Assistant with Alcméon- July 2017

The Orange Customer Care French department is innovating again using Twitter and the technology of the french startup Alcméon -the only platform in Europe to have embedded a Quick Replies real time editor in a frontline social messaging solution for customer services and contact centers.

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Alcméon wins Best Social Selling and Mobile Shopping Awards at Vivatech Paris

Alcméon won 2 important awards at the first edition of the Viva Technology Show in Paris. The first one is the award of the best startup in the "Social Selling" category, sponsored by Webhelp and its Customre Lab (Cx Lab). The second one is an award in the retail category, « Let’s play with mobile shoppers », a challenge organized by Klépierre and Microsoft. This challenge was highly competitive : 50 startups from all over the world, and only 6 qualified for the final in Paris, Friday July 2. At the Webhelp Cx lab, nearly 100 hundred companies were competing on 7 customer experience subjects..

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Alcméon becomes an official Facebook Marketing Partner

Facebook launched its new «Facebook Marketing Partners» program last year in order to help brands quickly find the best partners to leverage the marketing power of Social Networks and conversational channels in general. Beyond the badge, it is also a community of professionals and a direct support from Facebook to its selected partners....

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Our "augmented customer care" platform is designed to get the best of technology and the best of human service at the same time. More bots and automation on one hand, and more collaborative tools and support for the advisors one the other Don't hesistate to contact us if you want more details on our technology and our projects.

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