Apple Business Chat

Apple Business Chat beta

With Alcméon leading brands can now respond to their customers' requests and sell their products directly in Messages for iOS!

Apple Business Chat beta is a powerful new way for organizations to connect with customers directly from within Messages. Using Business Chat, your customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac and Apple Watch. Customers can find your business and start conversations from a website, an app, Maps and iOS Search.

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Apple Business Chat

Your customer can start interacting with your brand, bots or advisers by starting a conversation through one of many entry points:

👉 Buttons on websites
👉 Buttons in an iOS app
👉 Buttons in emails or footers
👉 QR codes on offline materials
👉 Apple Maps
👉 Search on iOS

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Apple Business Chat

Fully integrated into your existing conversational workflow

Incoming Business Chat messages integrate quickly and seamlessly into your other messaging streams in Alcméon.

👉 Automatic tagging & triaging
👉 Hybrid: bots and advisors
👉 AI suggestion engine
👉 Full conversational analytics

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Apple Business Chat

Rich features for customer care & conversational commerce

Apple Business Chat in Alcméon comes with a set of powerful native features for customer care and conversational commerce. Customers can use Apple Business Chat to contact a live agent to ask a question, schedule an appointment online or in a shop, make account changes or buy easily and securely using Apple Pay. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

👉 Authentication
👉 Share videos, PDFs and other attachments
👉 List template for products, services or images
👉 Smart appointment booking
👉 Extensions enabling iOS app features in Messages
👉 Valuable and relevant user notifications
👉 Apple Pay for easy and secure purchasing

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Request a demo or start a conversation with one of our experts now

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