With Alcméon leading brands can now respond to their customers' requests and sell their products directly in Messages for Apple users!
Apple Messages is a powerful new way for organizations to connect with customers directly from within Messages. Using Apple Messages, your customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac and Apple Watch. Customers can find your business and start conversations from a website, an app, Maps and iOS Search.
Learn more ➔Request a demo or start a conversation with one of our experts now
Contact usYour customer can start interacting with your brand, bots or advisers by starting a conversation through one of many entry points:
👉 Buttons on websites
👉 Buttons in an iOS app
👉 Buttons in emails or footers
👉 QR codes on offline materials
👉 Apple Maps
👉 Search on iOS
Fully integrated into your existing conversational workflow
Incoming Apple Messages integrate quickly and seamlessly into your other messaging streams in Alcméon.
👉 Automatic tagging & triaging
👉 Hybrid: bots and advisors
👉 Full conversational analytics
Rich features for customer care & conversational commerce
Apple Messages in Alcméon comes with a set of powerful native features for customer care and conversational commerce. Customers can use Apple Messages to contact a live agent to ask a question, schedule an appointment online or in a shop, make account changes or buy easily and securely using Apple Pay. With Apple Messages, customers can always reach a live person and are always in control of whether they share any contact information with a business.
👉 Authentication
👉 Share videos, PDFs and other attachments
👉 List template for products, services or images
👉 Smart appointment booking
👉 Extensions enabling iOS app features in Messages
👉 Valuable and relevant user notifications
👉 Apple Pay for easy and secure purchasing
