All posts by Timothee de Poix

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Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are ! 

Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are !  How to use the Meta messaging apps in 2022 to improve your customer experience and sell more Speakers: – Christophe Famechon – Customer Service Director at Fnac Darty – Lori Sprujit – Strategic Partner Manager, Messaging Developer...

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Conversational commerce: more than simple chatbots (Stores+Shops)

More than simple chatbots 👉 Read the original article on the EHI website (in German) Conversational Commerce: Mehr als nur Chatbots Translation from the article of Imke Hahn Instant messaging, chatbots, live shopping – in Asia, conversational commerce, i.e. digital communication with customers, is already an everyday reality in...

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Sephora replay : using Messenger & Instagram at scale with Alcméon

How to use Facebook Messenger and Instagram at scale to improve customer service and to be ready for the coming social selling revolution ? Our guests of honor from Sephora : Margaud Chifflet – Digital Experience Specialist – Sephora Maxime Chevalier – Senior Project Manager Innovation – Sephora EME When it...

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Press Release Instagram Special : Alcméon ready to roll out business messaging on Instagram

The Facebook group has just announced at the F8, its annual global event for developers, that the Messenger API for Instagram will begin rolling out publicly in June. This is very important news in our industry. Previously, the Messenger API for Instagram was only available to a small number...

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Replay Webinar Alcméon : Messaging Marketing Special

It’s not a surprise: during confinement audiences on social media and messaging apps skyrocketed (+70% in Italy), and they will stay at very high levels for a long time. For a lot of businesses, the on-line and off-line customer journey has to be completely and quickly revamped in order to be much...