All posts by Timothee de Poix

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Aquaservice integrates instant messaging into its app for greater proximity with its 500,000 clients

Aquaservice integrates instant messaging into its app for greater proximity with its 500,000 clients Aquaservice has opted for Alcméon’s hybrid technology to respond to its customers’ needs and requests: a tool used by more than 50 companies Europe-wide. According to Ignacio Bauset, Head Of Digital at Aquaservice, “the result...

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Salesforce & Alcméon Success Story: interview with Bertrand Stephann

Alcméon and Salesforce: a twofold partnership providing Salesforce customers with the very best in business messaging whilst supporting Alcméon’s growth A year ago, Alcméon joined the Salesforce AppExchange, providing major brands with the latest business messaging solutions combined with the power of Salesforce. With Alcméon’s omni-channel console now directly...

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The ultimate guide to Messenger’s recurring notifications

The ultimate guide to Messenger’s recurring notifications  What is it Recurring notifications in Messenger are now available to all brands! This long-awaited feature corresponds, essentially, to subscriptions: brands can collect opt-ins to send regular messages to their customers on a daily, weekly or monthly basis, outside of Messenger’s usual...

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How to create effective WhatsApp Business API entry points

How to create effective WhatsApp Business API entry points Why it matters WhatsApp is the world’s most popular messaging app with 2 billion monthly active users (source: MAUs provided by Meta, March 2022). It’s one of the rare channels that lets you collect opt-ins for marketing and promotional campaigns...

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Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are ! 

Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are !  How to use the Meta messaging apps in 2022 to improve your customer experience and sell more Speakers: – Christophe Famechon – Customer Service Director at Fnac Darty – Lori Sprujit – Strategic Partner Manager, Messaging Developer...

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Auchan: promotional catalogues on WhatsApp and Messenger

Auchan & Alcméon: using WhatsApp and Facebook Messenger to circulate its promotional offers According to a 2021 Ipsos study, 95% of French people say they appreciate a good deal! And since then, this hasn’t changed. Luckily, we are now able to draw on WhatsApp and Messenger for Business on a...

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Conversational commerce: more than simple chatbots (Stores+Shops)

More than simple chatbots 👉 Read the original article on the EHI website (in German) Conversational Commerce: Mehr als nur Chatbots Translation from the article of Imke Hahn Instant messaging, chatbots, live shopping – in Asia, conversational commerce, i.e. digital communication with customers, is already an everyday reality in...

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Sephora replay : using Messenger & Instagram at scale with Alcméon

How to use Facebook Messenger and Instagram at scale to improve customer service and to be ready for the coming social selling revolution ? Our guests of honor from Sephora : Margaud Chifflet – Digital Experience Specialist – Sephora Maxime Chevalier – Senior Project Manager Innovation – Sephora EME When it...