How to turbocharge your customer service, generate leads and more with Google’s Business Messages
With Google Business Messages and Alcméon, leading brands and retailers can now offer customers to start a messaging conversation directly from Google Search and Google Maps. A LOT of your customer journeys are starting with a Google search, whether it is to find information about a product or … to find the phone...
Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are !
Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are ! How to use the Meta messaging apps in 2022 to improve your customer experience and sell more Speakers: – Christophe Famechon – Customer Service Director at Fnac Darty – Lori Sprujit – Strategic Partner Manager, Messaging Developer...
Apple Messages Special : the DIOR Couture USA experience
Apple Messages Special : How DIOR Couture is using Apple Messages to provide a premium service to its customers Another exceptional 2021 Alcméon webinar : Jessica Porta from Christian Dior USA and Charles Doxuan from Alcméon explain how Apple Messages has quickly become a very important customer service channel for the...
Auchan: promotional catalogues on WhatsApp and Messenger
Auchan & Alcméon: using WhatsApp and Facebook Messenger to circulate its promotional offers According to a 2021 Ipsos study, 95% of French people say they appreciate a good deal! And since then, this hasn’t changed. Luckily, we are now able to draw on WhatsApp and Messenger for Business on a...
How to answer and engage customers at scale directly on the Google results page ?
How to answer and engage customers at scale directly on Google results pages or in G-Maps ? 🤔 Did you know it was now possible for a brand to start a messaging conversation with a customer right from the Google search results page or from a location in google...
Sephora replay : using Messenger & Instagram at scale with Alcméon
How to use Facebook Messenger and Instagram at scale to improve customer service and to be ready for the coming social selling revolution ? Our guests of honor from Sephora : Margaud Chifflet – Digital Experience Specialist – Sephora Maxime Chevalier – Senior Project Manager Innovation – Sephora EME When it...