Category Archives: Webinar

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Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are ! 

Instagram, WhatsApp, Facebook Messenger… Be and engage your customers where they are !  How to use the Meta messaging apps in 2022 to improve your customer experience and sell more Speakers: – Christophe Famechon – Customer Service Director at Fnac Darty – Lori Sprujit – Strategic Partner Manager, Messaging Developer...

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Apple Messages Special : the DIOR Couture USA experience

Apple Messages Special : How DIOR Couture is using Apple Messages to provide a premium service to its customers Another exceptional 2021 Alcméon webinar : Jessica Porta from Christian Dior USA and Charles Doxuan from Alcméon explain how Apple Messages has quickly become a very important customer service channel for the...

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Sephora replay : using Messenger & Instagram at scale with Alcméon

How to use Facebook Messenger and Instagram at scale to improve customer service and to be ready for the coming social selling revolution ? Our guests of honor from Sephora : Margaud Chifflet – Digital Experience Specialist – Sephora Maxime Chevalier – Senior Project Manager Innovation – Sephora EME When it...

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Replay Webinar Alcméon : Messaging Marketing Special

It’s not a surprise: during confinement audiences on social media and messaging apps skyrocketed (+70% in Italy), and they will stay at very high levels for a long time. For a lot of businesses, the on-line and off-line customer journey has to be completely and quickly revamped in order to be much...