Company

Using technology to reenchant customer experience

Origins

Alcméon was born in 2011. We chose our name in tribute to an unfairly unknown Greek philosopher from the 5th century BC who was very keen on balance in all aspects of life: Alcméon, the philosopher of moderation!
Our original idea was to help brands take part in online communities by providing relevant answers to practical questions like « Where can I find my laser printer’s driver? » or « How to make a screenshot on an iPhone©? » automatically. To achieve this goal, we developed a new text-mining algorithm with the support of CNRS and Inria, and got a US patent for it (US9058376)...

Read the full story by Bertrand Stephann (CEO & Founder) ➔

Alcméon's Team

Alcmeon was named after a Greek philosopher...

Christos
Frontend Engineer

Your smile is your logo 🙂

Eva
Sales & Business Developper

Hackaton & Decathlon

Olivier
Senior Software Engineer

Deep dive coding master

Mathieu
CTO & co-founder

Always one step ahead

Charles
CMO & Chief Evangelist

le donne sono il futuro della messaggistica

Valérie
COO

The constant Gardini

Olivier
Customer Experience Director

Client first !

Bertrand
CEO & co-founder

Guacascript and Javamole

Pascal
Lead Frontend Engineer

Music was my first love

Johanna
Director of International Development

The magimix of coding !

Adrien
Software engineer

Young Blood

Marc
Customer Success Manager

Always on the run

Oussama
Lead Frontend Engineer

Welcome to Alcméon Andrea !

Andrea
Sales & Business Developper

Much more than a plastic duck !

Duckie A
Debugging Mascot

We are hiring. Contact us 👇

You ?
New Talent
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Our values

We commit to offer the most advanced business messaging platform to our clients in every dimension: We constantly adjust our solution to the fast-moving innovations of social networks and messaging applications; We work with the most advanced user interface and back-end design and technology standards; We integrate with the world-leading customer experience platforms; We monitor our performance and set ourselves goals to achieve global leadership in the business messaging space. But this is all we do!
Being in the business of customer service, we consider ourselves bound to provide exceptional « white glove » service to our clients. We strive to respond quickly to questions, to provide excellent solutions to issues, to offer good temporary work arounds when solutions cannot be immediate… We consider our mission accomplished only if our clients are 100% satisfied.
While we strive to satisfy enterprises and consumers, but we never forget our daily users who are the « frontline service heroes and heroines »*. We know that customers will be satisfied only if our users have the right tools to serve them. And we put automation at the service of our users — not the opposite —, because we know that a great customer experience can only be achieved with a human touch.

« Great service starts with the frontline employee. The best uses of technology and other support systems create frontline service heroes and heroines. » — Len Schlesinger, Harvard Business School Professor, in « What Great Service Leaders Know & Do »

Join Alcméon !

Alcméon is growing quickly and expanding to other countries. We are constantly looking to meet and add new talents to our team. Don't hesitate to contact us 😃 !