Always on, faster, scalable... With Alcméon, messaging can quickly become your new frontline channel to interact with customers
For a B2C brand, messaging is a much cheaper and more efficient channel than email, phone and live chat to answer its customers' requests. With Alcméon, you can streamline all the customers messages, whether the conversation starts in public on a social media post or in private in messaging apps like WhatsApp or Messages for iOS. And behind, the combination of automation, AI, chatbots and human answering which is made possible by the platform allows the best brands to answer their customers request within just a few minutes !Learn more ➔
% of messages answered in less than 1h (retail)
% cost reduction vs email
% of potential NPS increase
Key customer service use cases
Customer service expert
We use Alcméon to interact quickly and to process as many posts as we can, efficiently and with a limited number of advisors... always keeping a human touch when we dialog with our customers !