Customers want interaction with brands to be as easy as messaging friends

With Alcméon’s cloud technology, use Facebook Messenger, Apple Messages or WhatsApp as a new powerful customer service, messaging marketing or conversational commerce channel.

Alcméon has already been chosen by more than
50 international leading brands and retailers

Alcméon in a nutshell

The most advanced business messaging platform for leading brands and retailers

Alcméon is a powerful SaaS messaging hub which will transform your Messenger, WhatsApp, WeChat or Apple Messages accounts into new customer service and sales channels !

Reduce your response time from hours to just a few minutes ! Always on, no waiting and no stress for the customer, scalable and cheaper for businesses : Messaging is the new obvious frontline channel for customer service. Alcméon allows you to streamline all your public and private social messaging requests and to boost response speed using a seamless combination of automation and human processing.

Set up an incredibly high performance new marketing channel, used intensively by billions of consumers, with a 80%+ open rates and double digit CTRs. With Alcméon use messaging to send customers value added content, invitations, tips, coupons etc.

Divide by 10 the number of steps to buy your products or services ! With Alcméon, it’s super easy to create and update a Messenger or Apple Messages conversational store, or to drive directly and quickly the consumer to the right screen of your e-commerce website.

What clients say

Elisabete Juliano

La Poste

We were the first major European Post to offer a hybrid service, human + bots, on Facebook and Twitter. The speed of adoption surprised us: at the end of 2019, we already reached 92% of private conversations started with the bot! Customers want the best of automation and human answering.

Samantha de Freitas

Intermarché

In only 2 days, we received more than 6000 questions via messaging. The vast majority of these messages were related to 4 or 5 frequent topics. Alcméon helped us to conceive and to connect a service bot in less than 4 days. The bot was immediately operational, with a FAQ section, informations regarding the measures implemented in our stores to handle the crisis, and a seamless handover to our advisors.

Thomas Rudelle

Carrefour

Alcméon provides an easy to use but highly technological tool enabling us to answer customers on social media with the best of chatbot and human workforce.

Archibald Charlet

Dior

Before implementing Alcméon, our teams were struggling to filter and answer the increasing number of messages coming from all the different social medias and messaging apps. Now we are able to streamline and process all these interactions in a single platform.

Evelyne PAPON

SNCF Connect

Alcméon is our messaging innovation partner since 2013. Its messaging hub helps us answer efficiently our customers and add new layers of conversational self-care on Twitter, Facebook, Messenger, WhatsApp and now Apple Messages !

24

Languages

50

Leading brands & retailers

1090

Business accounts connected

3,200,000

Customer Messages received each month

The business messaging hub for large businesses

Upstream and downstream integrations to simplify the customer journey

Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Messages, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. Alcméon's back office has been designed to be easily connected to our clients information systems and CRMs : Salesforce, Oracle, Zendesk, Efficy...

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Customer success management

Alcméon, white glove service for leading brands and retailers

Alcméon’s promise : maintain real time connexions with your social messaging accounts 24/7, and provide a dedicated, value added Customer Success service.

Dedicated customer success manager, on-line and off-line training, office hours, clients only events... Learn more about Alcméon's amazing level of service.

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