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Using technology to reenchant customer experience

Origins

Alcméon was born in 2011. We chose our name in tribute to an unfairly unknown Greek philosopher from the 5th century BC who was very keen on balance in all aspects of life: Alcméon, the philosopher of moderation!
Our original idea was to help brands take part in online communities by providing relevant answers to practical questions like « Where can I find my laser printer’s driver? » or « How to make a screenshot on an iPhone©? » automatically. To achieve this goal, we developed a new text-mining algorithm with the support of CNRS and Inria, and got a US patent for it (US9058376)...

Read the full story by Bertrand Stephann (CEO & Founder) ➔

Alcméon's Team

Always on the run

Oussama

Lead Frontend Engineer

Your smile is your logo 🙂

Eva

Business Developer France

Deep dive coding master

Mathieu

CTO & co-founder

Messaging Spain

Emma

Senior Business Developer Ibericas

le donne sono il futuro della messaggistica

Valérie

Chief Operating Officer

Hackaton & Decathlon

Olivier

Senior Software Engineer

The constant Gardini

Olivier

Client Experience Director

Client first !

Bertrand

CEO & co-founder

Guacascript and Javamole

Pascal

Lead Frontend Engineer

Always one step ahead

Charles

CMO & Chief Evangelist

Service minded !

Aude

Client Success Director

The future of coding !

Yassin

Backend Engineer

Bear, Beets, Battlestar Galactica

Fanny

Junior marketing manager

Messaging Italy ...

Andrea

Business Developer Italy

Music, Cinema & Chatbots

Timothée

Senior marketing manager

W la pizza

Lorenzo

Backend Engineer

Change before you have to

Martin

Regional Manager DACH Region

Le Kipchoge du Client Success !

Othmane

Client success manager

aLEA jacta est

Léa

Client success manager

X = WinWin + Yolo

Mehdi

Business Developer France

Wingardium Leviosa 🪄

Yasmine

Backend Engineer

Cogito, ergo sum

Francois

Chief Financial Officer

🔨 Clean code & NBA fan 🏀

Romain

Backend Engineer

Jack of all trade, master of none

Baptiste

Infrastructure engineer

Dumpling & marketing bot

Louise

Junior Client Success Manager

We are hiring. Contact us 👇

You ?

New Talent

Much more than a plastic duck !

Duckie

Debugging Mascot

Our values

We commit to offer the most advanced business messaging platform to our clients in every dimension: We constantly adjust our solution to the fast-moving innovations of social networks and messaging applications; We work with the most advanced user interface and back-end design and technology standards; We integrate with the world-leading customer experience platforms; We monitor our performance and set ourselves goals to achieve global leadership in the business messaging space. But this is all we do!

Being in the business of customer service, we consider ourselves bound to provide exceptional « white glove » service to our clients. We strive to respond quickly to questions, to provide excellent solutions to issues, to offer good temporary work arounds when solutions cannot be immediate… We consider our mission accomplished only if our clients are 100% satisfied.

While we strive to satisfy enterprises and consumers, but we never forget our daily users who are the « frontline service heroes and heroines »*. We know that customers will be satisfied only if our users have the right tools to serve them. And we put automation at the service of our users — not the opposite —, because we know that a great customer experience can only be achieved with a human touch.

« Great service starts with the frontline employee. The best uses of technology and other support systems create frontline service heroes and heroines. » — Len Schlesinger, Harvard Business School Professor, in « What Great Service Leaders Know & Do »

Company

Origins

Alcméon's Team

Our values

Pioneer Spirit

Clients first

Human at the center

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