Success stories

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John Paul: 25% additional usage for programs integrating WhatsApp

John Paul, an ACCOR subsidiary and a leading premium concierge services provider has integrated WhatsApp into its conversational customer care journeys...

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SNCF Connect: 35% of customer service responses via hybrid messaging

SNCF Connect creates a new model of messaging customer service with a mix of in-app asynchronous chat, WhatsApp, Messenger, Apple Messages,...

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La Poste: A pioneer in conversational customer care with Alcméon

La Poste has been the 1st major postal service in the world to start a hybrid conversational customer service ...

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A 40% increase of the Messenger Automation Rate for Customer Service

How Intermarché increased by 40% its automation rate on Messenger with a bot designed by its own field team

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Carrefour : Promotional Catalogs via WhatsApp, Messenger and Instagram Direct

How Carrefour uses Alcméon to push deals and offers to customers on WhatsApp, Messenger & Instagram

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Fnac Darty : best in class messaging customer service (CX award 2022 👏👏)

How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...

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Carrefour, how social media became a customer service touchpoint like the others

Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.

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Dior, answering customers 24/7 in public and in private, in their own language

Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...