Conforama: 20x higher CTR over email with WhatsApp and Messenger
Conforama, one of the leading home furnishers in France, integrates WhatsApp and Messenger into its customer journey with Alcméon's powerful hybrid...
John Paul: 25% additional usage for programs integrating WhatsApp
John Paul, an ACCOR subsidiary and a leading premium concierge services provider has integrated WhatsApp into its conversational customer care journeys...
SNCF Connect: 35% of customer service responses via hybrid messaging
SNCF Connect creates a new model of messaging customer service with a mix of in-app asynchronous chat, WhatsApp, Messenger, Apple Messages,...
La Poste: A pioneer in conversational customer care with Alcméon
La Poste has been the 1st major postal service in the world to start a hybrid conversational customer service ...
A 40% increase of the Messenger Automation Rate for Customer Service
How Intermarché increased by 40% its automation rate on Messenger with a bot designed by its own field team
Carrefour : Promotional Catalogs via WhatsApp, Messenger and Instagram Direct
How Carrefour uses Alcméon to push deals and offers to customers on WhatsApp, Messenger & Instagram
Fnac Darty : best in class messaging customer service (CX award 2022 👏👏)
How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...
Carrefour, how social media became a customer service touchpoint like the others
Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.
Dior, answering customers 24/7 in public and in private, in their own language
Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...