The best level of support and availability on the market
With Alcméon, your customers’messages are never lost, you alaways have the latest business messaging features available and someone to help you!
Alméon allows you to filter in real time all your public and private messages and to dispatch those which need an answer to the right team
In Alcméon, the advisors can see the full context of a conversation - including the public part of it
Alcméon offers a powerful set of workflow tools to orchestrate efficiently the interventions of all your teams & bots on the same social messaging accounts
Real time monitoring of your incoming flows, delays to first response, chatbots use, customer satisfaction and more... Alcméon has the most advanced set of conversational analytics for business messaging
Alcméon makes it easy to add automatic agents to the answering workflow and to combine seamlessly human and chatbot interventions
Tools for CRM & Marketing teams : bot builder for social advertising (clic to messaging), recurring notifications, alerts. A new field of opportunities to find new customers or increase loyalty !
Alcméon has been designed to be highly scalable and easily connected to the different solutions which already run in large businesses' technical environments
Our daily obsession is to adapt our platform quickly to the fast moving business messaging landscape, while constantly improving our users' comfort.
Alcméon provides an easy to use but highly technological tool enabling us to answer customers on social media with the best of chatbot and human workforce.
We are monitoring 7 days a week Alcméon's performance, and we are always ready to intervene. For our clients, the messaging customer service MUST be always on !
Our team of engineers and social messaging experts was one of the first in the world to launch a customer service chatbot on a social network (2012, Twitter) and to provide a social messaging tool for a leading brand contact center (2013). Being confronted quickly to high volumes of interactions, we immediately realized that automation, AI and chatbots were not and will probably never be able to solve all the customers' requests. But with the incredibly high expectations of the new always-connected customer, it was also obvious that using smart automation was not an option!
This is why we built Alcméon as a SaaS hub for leading brands. Always on to grab, analyze and filter the incoming public & private customer messages. Combining seamlessly rule-based and AI algorithms, simple scripted and NLP chatbots, automatic and human answering...
And as Alcméon is primarily designed for B2C leading brands, it is also easily connectable to other third-party tools via a dedicated API and has embedded an impressive array of specific conversational analytics to measure performance and customer satisfaction (NPS, CES, C-Sat...).
Whether the main goal is to improve customer service or to increase sales, Alcméon is the most advanced business messaging platform for large businesses
Professional users
Platform availability (%)
Brand accounts connected
With Alcméon, your customers’messages are never lost, you alaways have the latest business messaging features available and someone to help you!
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