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Conforama: 20x higher CTR over email with WhatsApp and Messenger
Conforama, one of the leading home furnishers in France, integrates WhatsApp and Messenger into its customer journey with Alcméon's powerful hybrid...
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John Paul: 25% additional usage for programs integrating WhatsApp
John Paul, an ACCOR subsidiary and a leading premium concierge services provider has integrated WhatsApp into its conversational customer care journeys...
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SNCF Connect: 35% of customer service responses via hybrid messaging
SNCF Connect creates a new model of messaging customer service with a mix of in-app asynchronous chat, WhatsApp, Messenger, Apple Messages,...
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La Poste: A pioneer in conversational customer care with Alcméon
La Poste has been the 1st major postal service in the world to start a hybrid conversational customer service ...
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A 40% increase of the Messenger Automation Rate for Customer Service
How Intermarché increased by 40% its automation rate on Messenger with a bot designed by its own field team
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Carrefour : Promotional Catalogs via WhatsApp, Messenger and Instagram Direct
How Carrefour uses Alcméon to push deals and offers to customers on WhatsApp, Messenger & Instagram
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Fnac Darty : best in class messaging customer service (CX award 2022 👏👏)
How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...
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Carrefour, how social media became a customer service touchpoint like the others
Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.
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Dior, answering customers 24/7 in public and in private, in their own language
Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...