Success stories


La Poste: A pioneer in conversational customer care with Alcméon

La Poste has been the 1st major postal service in the world to start a hybrid conversational customer service ...


A 40% increase of the Messenger Automation Rate for Customer Service

How Intermarché increased by 40% its automation rate on Messenger with a bot designed by its own field team


Promotional Catalogs via WhatsApp, Messenger and Instagram Direct

How Carrefour uses Alcméon to push deals and offers to customers on WhatsApp, Messenger & Instagram


Fnac Darty : best in class messaging customer service (CX award 2022 👏👏)

How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...


Carrefour, how social media became a customer service touchpoint like the others

Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.

Img (now SNCF Connect) : pioneer of conversational service & commerce, the biggest online travel agency in Europe is also a pioneer in conversational commerce. Alcméon is its social messaging platform...


Dior, answering customers 24/7 in public and in private, in their own language

Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...