Verticals

Messaging is the best frontline channel to provide confirmations, boarding passes and updates to travelers. And if there is a crisis, or if the customer is in a stressful situation it is also definitively the most practical channel to help her !

A hybrid messaging service combining an NLP bot and human advisors can find and sell directly train tickets or flights, and handover to a rep when the consumer has a complex trip to organize...

Use messaging marketing to give prospects ideas of destinations. For example via a social media ``click to messaging`` campaign, and with a nice landing bot / trip finder behind

With Alcméon extend your customer service hours and design an hybrid workflow combining chatbots (conversational self-care) and ``augmented advisors`` (messaging advisors helped by automation and AI).

Offer coupons, invite customers to events... With Alcméon you can easily design and adapt conversational scenarios for all your on and off-line touchpoints.

Messaging is now much more than an alternative customer service channel. With Alcméon it's very easy to design a scenario allowing customers to buy a product or a service in Messenger or Apple Messages. Buying is only one tap away !

With Alcméon, telecom operators can offer on all the main social media networks and messaging apps a first level of conversational self care 24/7 - a chatbot frontline which can seamlessly hand over the issue to a competent advisor if necessary.

Prevent churning by monitoring at scale your customers' satisfaction. With Alcméon, you can program automatic conversational surveys after a service messaging interaction or you can regularly ask your consumers if they are satisfied with their current offer - and of course push an upsell or a corrective action if necessary.

Social messaging with Alcméon is also a powerful acquisition channel. Example : phone or offer finders (landing bot) promoted on sponsored posts or directly on the operators website.

Luxury brands are generating enormous volumes of comments and engagement on social media networks like Instagram or when a social advertising campaign is launched. Alcméon's powerful filtering and triaging features allow luxury brands to extract a customer request / issue and to process it immediately.

Alcméon allows sales associates to interact directly with their VIP customers on the messaging app of their choice (WeChat, Messenger, WhatsApp, Apple Messages). With the combination bot / frontline advisor / dedicated associate, the customer never waits, gets a personal answer - and the brand stays in control !

Inviting with a personal touch customers to see a new collection or an in shop event. Allowing authentified VIP customers to access value-added conversational service / content...

The most obvious use case : click to messaging campaigns with a landing bot providing a conversational loan simulation scenario for example. The landing bot could also be used on the bank's web pages.

Customers don't want to wait or to search an email for a simple question. Alcméon could make interactions with account managers much quicker, simpler and enjoyable !

When there is a big IT problem or when the client needs help urgently without being able to access his personal account on the website or the app, the preferred channel is now always a messaging app. With Alcméon, anticipate crisis or access issues and offer something very reassuring for the customer : an always on, fast and efficient mobile and personal communication channel.