With Alcméon, relieve your community managers!
Connect your customer service to the Instagram private messaging platform and efficiently answer all pre-sales and after-sales requests!
At last, community managers, customer advisors and salespeople can now work seamlessly together on Instagram!
A SaaS solution that allows all teams to work together efficiently on your Instagram accounts. All of your public and private Instagram conversations are unified, triaged and routed to the right people or automated agents. With the comprehensive context and the customer’s 360° vision - Alcméon is natively connected to the main CRM platforms such as Salesforce.
A continuous and high-quality Instagram service thanks to our hybrid technology
Answer all of your private Instagram messages 24/7 thanks to Alcméon's hybrid technology, the first solution to offer an integrated Instagram chatbot editor able to immediately hand over to the agent or salesperson best suited to assist the customer if needed.