Success stories

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Fnac Darty

How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...

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Carrefour

Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.

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Oui.sncf

Oui.sncf, the biggest online travel agency in Europe is also a pioneer in conversational commerce. Alcméon is its social messaging platform...

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Dior

Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...

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La Poste

La Poste has been the first big postal service in the world to offer a hybrid (chatbots+advisors) customer service via messaging...

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Orange

Orange's messaging service on Twitter, Facebook and Messenger is always on : human advisors during business hours, chatbots at night !