A 40% increase of the Messenger Automation Rate for Customer Service
How Intermarché increased by 40% its automation rate on Messenger with a bot designed by its own field team
Promotional Catalogs via WhatsApp, Messenger and Instagram Direct
How Carrefour uses Alcméon to push deals and offers to customers on WhatsApp, Messenger & Instagram
Fnac Darty : best in class messaging customer service (CX award 2022 👏👏)
How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...
Carrefour, how social media became a customer service touchpoint like the others
Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.
Oui.sncf (now SNCF Connect) : pioneer of conversational service & commerce
Oui.sncf, the biggest online travel agency in Europe is also a pioneer in conversational commerce. Alcméon is its social messaging platform...
Dior, answering customers 24/7 in public and in private, in their own language
Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...
La Poste, the first big postal group with a hybrid messaging customer service
La Poste has been the first big postal service in the world to offer a hybrid (chatbots+advisors) customer service via messaging...
Orange
Orange's messaging service on Twitter, Facebook and Messenger is always on : human advisors during business hours, chatbots at night !