Success stories

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A 40% increase of the Messenger Automation Rate for Customer Service

How Intermarché increased by 40% its automation rate on Messenger with a bot designed by its own field team

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Promotional Catalogs via WhatsApp, Messenger and Instagram Direct

How Carrefour uses Alcméon to push deals and offers to customers on WhatsApp, Messenger & Instagram

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Fnac Darty : best in class messaging customer service (CX award 2022 👏👏)

How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...

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Carrefour, how social media became a customer service touchpoint like the others

Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.

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Oui.sncf (now SNCF Connect) : pioneer of conversational service & commerce

Oui.sncf, the biggest online travel agency in Europe is also a pioneer in conversational commerce. Alcméon is its social messaging platform...

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Dior, answering customers 24/7 in public and in private, in their own language

Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...

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La Poste, the first big postal group with a hybrid messaging customer service

La Poste has been the first big postal service in the world to offer a hybrid (chatbots+advisors) customer service via messaging...

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Orange

Orange's messaging service on Twitter, Facebook and Messenger is always on : human advisors during business hours, chatbots at night !