Fnac Darty
How Fnac Darty is using messaging at scale to answer its customers and was able to reduce by 70% its email...
Carrefour
Improving customer service & preparing conversational commerce. Within 6 months, 90% of the requests were handled in less than one hour.
Oui.sncf
Oui.sncf, the biggest online travel agency in Europe is also a pioneer in conversational commerce. Alcméon is its social messaging platform...
Dior
Dior is a worldwide "love brand" which has started using Alcméon to go beyond awarness and engagement on social media...
La Poste
La Poste has been the first big postal service in the world to offer a hybrid (chatbots+advisors) customer service via messaging...
Orange
Orange's messaging service on Twitter, Facebook and Messenger is always on : human advisors during business hours, chatbots at night !